Licensing

There are three types of licenses: demo, permanent, and emergency.  For standard installations, the user controls when these types of licenses are applied.  For cloud marketplace installations, license management is automatic unless you choose a 'bring your own license' (BYOL) model for the deployment.

A demo activation is available at any time and without a serial number and PIN code.  This type of activation is limited to 21 days of use and 10 devices, and is used to evaluate the software.

A permanent or emergency license is assigned a serial number and PIN code specific to the machine it is installed on.  Part of this license is the number of active devices the license supports.  See License Counts, below, for details.

A permanent license will run perpetually on the machine and in the location where it is installed, and will deliver jobs to remote locations so long as the license period has not expired.  A System ID and machine class identify the machine the software is installed on and is required to obtain a permanent license, as they are used to generate the permanent activation keys.  Note that if you move it to a new machine, or even to a new location on the current machine, the system ID to which the permanent keys are linked will change and a license reset is required.

An emergency license is available in cases where you have a serial number and PIN code, and need to get a new machine up and running right away, without waiting for a reset.  The System ID and machine class are not used to generate an emergency license.  This license will run for 21 days, by which time you must obtain the reset and activate the license as permanent.

View the Licensing Script and License Tab chapters for details on licensing for Unix and Windows, respectively.

License Counts

A permanent or emergency license is granted a license count, which indicates how many active devices can be configured.  A device represents a remote location target device or browser user, defined in Outputs for all defined companies, specifying anywhere a print job or document file can be delivered.  Inactive devices, and the automatic "autosend" devices, are not counted in this limit.

Note it is possible by migrating company data files to new systems to exceed the license count limit.  However, you won't be able to save any non-inactive devices until the license is increased or the active count is reduced.  In addition, a server restart will automatically disable excess devices, logging the action for reference.  Be sure to have adequate licensing counts before migrating company data files.

License Periods

Licenses have an expiration date, and are generally renewed monthly via an automatic process.  When a license approaches its expiration date, it should be renewed. There is a ten-day grace period during which the software will function normally after the expiration date, where it will log pending expiration messages and attempt to notify an administrator (if email and notification are configured).  After ten days, the software will stop running.

License data is downloaded whenever the server is started, and also on a daily basis, to ensure continuous operations.  Internet access to the synergetic-data.com website from the server is required.