Technical Support Services
SDSI provides email and telephone support services to our channel partners and direct customers. For active channel partners, this support is provided at no charge. Direct customers may purchase support services on a time-and-materials basis or may purchase support contracts. SDSI provides “second line” support to customers that are directly supported by one of our dealers or distributors. That is, SDSI provides support to the dealer, who in turn provides the direct assistance to the user.
SDSI offers on-site and off-site training services to customers and dealers. Training can be offered in any of our products on any mutually agreeable schedule. Fees are based on time and the number of people trained (minimums apply). Contact us to discuss your needs.